Privacy Policy

JKay Web Design Co. is committed to protecting your personal information and being transparent about how it is used. This Privacy Policy explains what data we collect, why we collect it, how it is stored and your rights in relation to it. By using our website or submitting our consultation form, you agree to the terms of this policy.

JKay Web Design Co. is a sole trader business based in County Durham, England and acts as the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

What Information We Collect

When you submit a consultation enquiry form on our website, we may collect the following information:

Your name and contact details, including email address and phone number
Your business name and a brief description of your business
Your website preferences, requirements and any relevant notes you provide
Your preferred consultation date and time
Your estimated budget for your project

We do not collect any sensitive personal data and we do not collect payment or banking information through our website or consultation form.

How We Use Your Information

The information you provide is used solely for the following purposes:
To respond to your consultation enquiry by email or phone
To prepare for and conduct your consultation
To provide you with a quote or proposal based on your requirements
To communicate with you throughout the duration of any project we undertake together
We will not use your information for unsolicited marketing purposes and we will not share, sell or pass your information to any third party for marketing purposes.

Legal Basis for Processing

We process your personal information on the following legal bases under UK GDPR:

Legitimate interest: to respond to your enquiry and carry out the services you have requested
Contractual necessity: to fulfil our obligations under any agreement entered into between us
Legal obligation: where we are required to retain certain records for tax or legal purposes

How We Store Your Information

Your consultation form responses are received and stored via email. We take reasonable steps to ensure your information is kept secure and is only accessible to JKay Web Design Co.

We do not operate a formal customer database. Enquiry information is retained only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. If no project proceeds following a consultation, your enquiry information will be deleted within 6 months.

5. Third Party Platforms

In the course of providing our services, your information may be processed by the following third party platforms. Each has its own privacy policy and data protection obligations.

Wix

Our website is hosted and built using Wix. By visiting our website, certain data may be collected by Wix in accordance with their own Privacy Policy, available at wix.com/about/privacy.

Consultation form responses are delivered to us via email. Your information is processed through our email provider in accordance with their privacy policy. We recommend you do not include any sensitive personal information in your enquiry beyond what is requested.

Third Party Payment Processors

If you proceed with a project, payment may be processed through a third party provider such as Stripe or PayPal. These providers process payment information independently and in accordance with their own privacy policies. JKay Web Design Co. does not handle, store or have access to your banking or card details at any point.

Your Rights

Under UK GDPR you have the following rights in relation to your personal data:

The right to access the information we hold about you
The right to request correction of any inaccurate information
The right to request deletion of your information where it is no longer necessary for us to hold it
The right to object to or restrict how we process your information
The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights please contact us using the details below. We will respond to all requests within 30 days.

Our website is built using Wix, which may use cookies to ensure the site functions correctly and to analyse website traffic. You will be presented with a cookie consent notice when you first visit our website. You can manage your cookie preferences at any time through your browser settings.

Links to Other Websites

Our website may contain links to external websites such as social media platforms. JKay Web Design Co. is not responsible for the privacy practices of any third party websites and we recommend you review their privacy policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, wish to exercise your rights or have a concern about how your data has been handled, please contact us at:

JKay Web Design Co.

Email: Jenkaywebdesign@gmail.com,

Phone: 07931617980

Clara Street, Seaham, County Durham, England

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at ico.org.uk.